Support

Need help with your AUSMAWEE product? We are here to help with product manuals, troubleshooting tips, and basic product support.

Party Light Troubleshooting

Remote Control Not Working
Please check whether the remote control batteries are installed correctly. The remote requires 2 AAA batteries, which are not included. Point the remote directly toward the front receiver of the light.

Sound Activated Mode Not Responding
For best sound activation, place the party light near a speaker or music source. Low volume or long distance from the speaker may reduce sound sensitivity.

Laser Pattern Stopped Moving
If the laser pattern appears still, the motor may have been stopped by the MOTOR STOP button. Press the MOTOR STOP button again or switch to another mode to resume movement.

Light Effect Looks Weak
Lighting effects are more visible in darker rooms. Light haze may improve beam visibility. Actual effects may vary depending on room brightness, wall color, distance, and layout.

Indoor Use Only
This product is designed for indoor use and dry covered spaces only. Do not expose it to rain, water, or wet conditions.

Safety Notice
Avoid direct eye exposure to laser light. Keep the product away from children when in use and follow the user manual instructions.

Contact Support

For product support, please contact us through the Contact page.

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